Customer support is the cornerstone of Shift4's business philosophy. Our customers are our most important assets and our entire staff will always strive to surpass their expectations. Our customers know that no matter what issues they encounter, Shift4 is happy to work with them in finding the solution. To accomplish this critical goal, our support staff and an "on-call" supervisor are available 24 hours a day, 7 days a week, 365 days a year.

Shift4's Support Department is the first line of support for all our customers, meaning you should call us first if you have any difficulties with credit, debit or our gift cards. Often the issue is not on Shift4's end, but we will help identify the cause of any errors and direct you to the appropriate party, whether it's your MSP, processor or Point-of-Sale/Property Management System. We'll even stay on the phone with you to help explain the issue to the third party. Please understand, however, that in these situations, where the problem is outside of Shift4 or DOLLARS ON THE NET^®, we can't directly resolve the problem or speed up the solution. We will, however, try to assist you as much as possible.

You can contact our support department by calling 1.702.597.2480, Option 2. Non-urgent questions can be emailed to support@shift4.com.

Current System Status

All systems are running normally with no known or reported issues.